New features

• Added hosted Hyve Agent support for chat and embeddings without a separate OpenAI API key.
• Added document uploads for the knowledge base, including PDF, Word, and CSV files. [PRO]
• Added custom system prompt controls for chat persona, tone, and scope. [PRO]
• Added proactive chat messages based on configurable triggers. [PRO]
• Added contextual follow-up questions after successful answers. [PRO]
• Added in-chat lead capture and contact forms with webhook support. [PRO]
• Added role-based access for viewing and exporting chat conversations.
• Added support for private and password-protected posts in the knowledge base.
• Added page-aware context when knowledge base content is missing. [PRO]
• Added numbered source links below chat answers.
• Added visibility rules for controlling where the chat appears.
• Added privacy controls, policy guidance, and an optional chat privacy notice.

Enhancement

• Refreshed chat design and appearance controls, including styling, position, timestamps, live preview, sound, and clearer suggestions.
• Redesigned the dashboard with usage stats, setup checklist, knowledge base filters, and easier navigation.
• Updated available OpenAI models and removed outdated GPT-3.5 options.
• Improved API key status and chatbot error reporting.
• Improved WooCommerce answers with product links, prices, stock, and attributes through the new Skills feature. [PRO]
• Added streaming chat responses with fallback support.
• Encrypted sensitive settings such as OpenAI API keys.

Bug fixes

• Improved chat button accessibility for screen readers.
• Fixed the Chat Bubble block placeholder text in the editor.
• Fixed encoded characters showing in knowledge base page titles.
• Fixed inline chat loading without the welcome message or suggestions.
• Fixed Q&A entries not matching when the question was only in the title.
• Fixed follow-up questions by making retrieval conversation-aware.
• Hardened conversation CSV exports against spreadsheet formula injection.

• Updated dependencies.

• New Features
• External API support for knowledge base search [PRO]
• Customizable similarity threshold
• Option to export messages [PRO]
• Option to delete threads
• Show connectivity errors in the dashboard
• NPS survey added
• New chatbot icons [PRO]
• Compatibility with PHP 7.4 or higher (Previously 8.1 )
• Add support for more OpenAI models
• Dashboard charts for usage statistics
• Optimize memory consumption for chat endpoint
• Reduced payload size on data endpoint
• Improved time to calculate the cosine similarity score
• Consistent chat style options across themes
• Quick actions for adding/removing posts to knowledge base
• Better UX while waiting for bots response
• Hide chat and show dashboard notice when knowledge base is empty
• Better explanation for Enable Chat options (global vs. specific pages)
• Lowered UI gaps in the messages page
• License key notice redirects to activation page
• Bug Fixes
• Fixed handling of OpenAI status
• Fixed warning on early translation function calls
• Fixed missing embeddings in FAQ

• Improvement to sanitization.

• Bug Fixes
• Hyve Icon in Widgets: Resolved an issue where the Hyve icon was not appearing in Widgets.
• Suggested Questions: Fixed an issue preventing Suggested Questions from appearing as expected.

• New Features
• Background Knowledge Base Updates: Your Knowledge Base now updates in the background, automatically processing updated posts with the help of a cron job.
• URL Crawl Update Option: Added an option to update existing content from URL Crawls, ensuring your Knowledge Base stays current.
• Bug Fixes
• Chat Timing Display: Chatbot timing now displays accurately in a 24-hour format.
• Internationalization Compatibility: Frontend strings are now fully i18n-compatible, making Hyve easier to localize.

• New Features
• Choose Between GPT-3.5 and GPT-4o-mini: Users can now select between GPT-3.5 and GPT-4o-mini for their interactions. GPT-4o-mini is much cheaper and provides better results.
• Support for Rich Text in Chat Responses: Chat responses now support rich text, allowing for enhanced results like images, links, and code snippets.
• Website URL and Sitemap Crawling for Knowledge Base: You can now add external content to your Knowledge Base, including data from your website and HelpScout docs, using Website URL and Sitemap Crawling.
• Qdrant Integration for Improved Performance: Users can now integrate with Qdrant to improve both performance and Knowledge Base limits. Qdrants free plan offers liberal limits suitable for most websites.
• PHP-tiktoken for Better Performance: We've replaced js-tiktoken with php-tiktoken to significantly improve performance speed.
• Minimum PHP Version Bumped to 8.1: We've updated the minimum required PHP version to 8.1 to ensure better performance and security.

• Bug Fixes
• Fix Permission: Fixed permission callback for public routes.

• Add Introduction Video

• Product launch.
• Initial Product Launch